All mugs are carefully packaged with protective materials to help ensure safe delivery.

Order Processing Time

All orders are processed within 1–3 business days.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

During peak seasons or promotional periods, processing time may take slightly longer.

Shipping Options

We offer the following international shipping methods:

Standard Shipping
Delivery Time: 7–9 business days
Cost: $4.99

Express Shipping
Delivery Time: 5–8 business days
Cost: $10.99

Free Standard Shipping is available on orders over $99.

Delivery times are estimates and may vary depending on your location.

Shipping Carriers

International deliveries may be handled by trusted carriers such as:

• 4PX

• UPS

• FedEx

All orders are shipped with tracked delivery services to ensure safe and reliable delivery.

Customs Duties & Import Taxes

For international orders, customs duties or import taxes may apply depending on your country.

These charges are determined by your local customs authority and are the responsibility of the customer.

Delivery Information

Please ensure that someone is available at the delivery address to receive the package.

If no one is available, the carrier may leave a notice so you can arrange redelivery or collect the package from a local depot.

We recommend providing a work address or a location where someone can receive the delivery during the day.

Address Accuracy

Please make sure your shipping address is correct when placing your order.

Once an order has been shipped, we are unable to modify or redirect the delivery address.

Shipping Delays

While we always aim to deliver orders within the estimated timeframe, delays may occur due to:

• Customs clearance

• Holidays or peak seasons

• Carrier disruptions

• Weather or other unforeseen circumstances

Unfortunately, these delays are outside of our control.

Refused Deliveries

Please do not refuse delivery of your package.

If a delivery is refused, the shipping carrier may return the package to us. In this case, any refund issued may be reduced by the original shipping cost and return shipping fees.

Important Notes

Delivery times listed above do not include weekends, holidays, customs delays, or other unforeseen circumstances.

We always work closely with our shipping partners to ensure your order arrives as quickly and safely as possible.